Kwese today announced that it will give customers whose services were disrupted, an additional 30 days free service.
Announcing this offer Mrs Dorothy Zimuto who heads Kwese in Zimbabwe said, “As a gesture of goodwill, we have decided to give an extra 30 days for FREE to all those whose service was disrupted for two weeks. This offer also includes customers who requested for refunds during the disruption period, provided they come forward for reconnection of Kwese TV service before 15th of October 2017.”
Currently, as part of a launch offer, all new Kwese TV customers in Zimbabwe enjoy FREE subscriptions for the first month in addition to free installation.
Meanwhile, in what will clearly be a game changer in the industry, Kwese TV has also announced that it will soon introduce a high quality General Entertainment service which will be known as Kwese Free Entertainment, (KFE). This service will give all Kwese TV customers 5 free channels to enjoy, even when their subscription has lapsed. “If your subscription for the Pay channels lapses for whatever reason, and you have not had the time to renew, you will enjoy those five channels,” said Mrs Dorothy Zimuto
“If we sell you a decoder, it is your investment and we believe there is value attached to your decoder which you must enjoy. On our part as Kwese, we attach value to every customer who connect with us, and also recognise that there is value to your decoder. For that reason we cannot suspend all services because you have failed or delayed to pay. We give value for the decoder itself, and say thank you for being part of the Kwese family through Kwese Free TV, which is the five permanently free channels.”
The five free channels include Kwese Free Sport which also has top sports like English Premier League, NBA basketball and will be the home of the next FIFA World Cup.
The Kwese Free Entertainment (KFE) platform will also feature a faith channel known as Flow TV, and a news Channel known as Africa News.
ZTV1 will also be available the platform. “It is a requirement of Zimbabwean law that every licensed service carries the national broadcaster. Kwese will also carry ZTV1 and any other free channels”, she said.