Pan-african money transfer, Mukuru.com has announced that they are one of the first companies in South Africa to allow its customers to use Whatsapp to send and receive money.
Mukuru strives to be the most convenient, safe and reliable option for customers away from home to assist them provide for their families thereby the WhatsApp Business API integration adds greatly to the world class service the company has provided to its customers.
According to Oliver O’Brien, Head of Strategy and Business Development at Mukuru, the integration of Mukuru and WhatsApp Business API allows customers to create money transfer orders and allow them to manage their account details. He also added that it took them few months and the integration process is already sailing smoothly.
The importance of technology in our daily lives is unquestionable because today’s dynamic world has made life without technology meaningless.In the case of Mukuru, customers in countries which the company operates can use Mukuru via WhatsApp.
The service was translated into French, Shona, Ndebele, Chewa, Sesotho, and Portuguese, thereby allowing customers to chat with an agent using their own language.
There has been WhatsApp end to end encryption which allows security when transacting hence WhatsApp cannot see the contents of the messages sent to Mukuru. According to O’Brien, the introduction of WhatsApp is a new innovation and will not replace their existing ways of sending money.The new introduced technology will provide a more convenient, safe and reliable way for customers to transact.S