#PatchTuesday
EcoCash Airtime Service Down … Customers Failing To Buy Airtime…
The EcoCash Airtime service is down. The service allows EcoCash subscribers to buy airtime . If you are a EcoCash Subscriber, you may have been experiencing problems today (11/07/2017) some of which include failing to login to EcoCash Menu or not buying airtime with EcoCash currently.
Customers of the service have been complaining on social media.
@econetzimbabwe doing ?the?most ? I can't log onto my ecocash or buy any airtime OR even get airtime on credit! Smh. Please fix it now
— I AM (@That_GuY_Tich) July 11, 2017
I waz surprised on ma ecocash app no airtime service category
— TYNASHE DiON mSiNDO (@DionMsindo) July 11, 2017
So does this mean #EcoCash users can no longer buy airtime from their wallets!? @econet_support @econetzimbabwe #Nxa Zvima services zvenyu
— Mr Benson Mugore (@BensonMugore) July 11, 2017
Techunzipped made a request for comment to Econet Wireless Zimbabwe and they had not provided an official response. Ecocash’s support center however told Techunzipped that they are experiencing a challenge on the platform and were working on resolving it.
IMPORTANT UPDATE – EcoCash Airtime services are currently unavailable and we will advise once service has been restored.
— EcoCash Zimbabwe (@EcoCashZW) July 11, 2017
IMPORTANT UPDATE – All the other EcoCash services are working well. Our apologies for the inconvenience.
— EcoCash Zimbabwe (@EcoCashZW) July 11, 2017
As of this writing ,we are sure that it’s just the Airtime Service that’s down .We will update once we get an official response from Econet.
When not expelling tech wisdom, Ngoni feeds on good stories that strike on all those emotional chords. He loves road trips, a good laugh, and interesting people.