Resurgent mobile telecommunications giant, NetOne is leaving no stone unturned in their quest to reclaim market share. The company has had a vibrant 2019, with the results speaking for themselves. In the POTRAZ second quarter report NetOne was the only mobile network to record market share growth.
NetOne has made the conscious decision to adopt a Back to Basics approach premised on four key strategic pillars, namely:
- Quality Network,
- Quality Distribution,
- Quality Contact Centre and a,
- Quality Balance Sheet.
Recently “The Best Quality Network” as it is described by many, won the coveted Contact Centre Association of Zimbabwe (CCAZ) Mobile Telecommunications Sector Award to affirm the title. However, amongst many initiatives the vibrant mobile network operator has also embarked on a nationwide customer and staff appreciation tour throughout Zimbabwe. The appreciation began in Harare, before gracing Mutare in a unique style and fashion that is now resonate at NetOne.
“Providing the best quality customer experience remains the lifeblood of our organization, as the customer is and will always be King. It is for this reason that NetOne has embarked on a tour throughout Zimbabwe to thank not only our staff but also customers. The school of thought is to cut like a double edged sword by bringing our customers and staff closer”, said NetOne.