In an email sent out, Utande informed their customers that they will be moving to their prices for all their residential and business fibre packages.
The move comes as no surprise but Utande are attributing the move to ensure that we continue providing the quality service and support which have now become the hallmarks of their brand:
Dear Valued Customer,
We hope this letter finds you well. We consider your choosing Utande as your LTE services provider an honour, and thank you for your continued support.
However, the current operating environment continues to be in a state of constant flux. Among the major effects of doing business under such conditions is undoubtedly the rising cost in procuring equipment and service delivery, particularly for those with embedded USD components. We have always endeavoured to cushion our customers from the price shocks we face by absorbing what we can of these cost increases.
Despite our best attempts to mitigate these challenges, we write to advise that effective 1 April 2022, all LTE services will be billed in USD instead of ZWL .This will ensure that we continue providing the quality service and support which have now become the hallmarks of our brand.
Should you have any queries or require further clarification, kindly email email@example.com
Chief Executive Officer
According to Utande those who want make ZWL payment will be able to do so.